AI for deskless work
Thinkwell connects your company's knowledge and systems to AI agents every deskless worker can reach from their phone, in their language, on any shift.
Thinkwell
Built and backed by
leaders from:
Built different
Your knowledge, your systems, your workers.
Finally connected.
Thinkwell connects to your existing systems and delivers AI agents that handle policy questions, IT issues, onboarding, scheduling, incident resolution, and more.
All through a text message or voice command in any language.
Built for your frontline operations
Every industry runs differently. Thinkwell understands your specific operations, and adapts to how your teams actually work.
A single front door for every worker across every system
Texts, emails, calls, chats, walk-ups. Thinkwell turns the chaos into one resolution path, handling the routine work and routing the rest with context.
Your Workforce
Thinkwell Agents
App"What's the return policy here?"
Policies & Rules Agent
Auto-resolved
Voice"No puedo iniciar sesión en el sistema POS."
IT Support Agent
Auto-resolved
SMS"Conveyor jammed on line 3"
Universal Lookup Agent
Auto-resolved
WhatsApp"Where do I clock in on day one?"
Training & Onboarding Agent
Auto-resolved
Voice"Can someone cover my Friday shift?"
Shifts & Scheduling Agent
Auto-resolved
Email"Delivery arrived 12 cases short"
Routed to a humanEscalated with full context
ThinkwellAI Platform
Chaos in. Order out.
Works across
Every role
Every channel
Every location
Every shift
Every language
Thinkwell Agents
Thinkwell's AI Agents
Each agent connects to your systems, ingests your knowledge, and handles a different part of daily operations for every worker.
Policy & Rules Agent
Ingests your SOPs, policies, and compliance docs. Workers get accurate, company-specific guidance instead of hunting down a manager.
Universal Lookup Agent
Workers ask about inventory, benefits, repair status, or vendor ETAs. AI queries the right system and returns a plain-language answer.
IT Support Agent
Workers report issues by text or voice. AI auto-resolves routine Tier 1 problems. Tier 2 gets escalated with full context attached.
Scheduling Agent
Workers request swaps, PTO, or open shifts. AI coordinates, checks compliance, and updates your system directly.
Training & Onboarding
Workers get a persistent AI coach from day one. It draws from your training content, site procedures, and product catalogs.
Manager Copilot
AI auto-drafts end-of-day reports, audit checklists, and exception summaries. Managers manage instead of doing paperwork.
Helping you with the metrics that matter
Free up supervisors
Policy questions, IT resets, and shift swaps get handled automatically. Leaders stay on output, not interruptions.
Cut ramp time
New hires at every site get the same accurate guidance from day one. Fewer early errors, faster productivity.
Stop losing expertise
SOPs and tribal knowledge get captured as workers interact. When someone leaves, the know-how stays.
Remove language barriers
Workers get answers in their own language instantly. No translation delays, no miscommunication on safety.
Reduce downtime
Equipment failures and outages get triaged in seconds. Workers resolve on the spot or escalate with full context.
Enforce SLAs everywhere
Every request gets tracked, timed, and resolved against the same benchmarks, whether it's one location or a hundred.
Platform
How Thinkwell works
Thinkwell connects to your systems, learns how your business runs, and puts that knowledge in the hands of every worker by text or voice.
Discovery
Zero-setup knowledge base
Thinkwell connects to your existing systems, reads your policies, SOPs, training content, and historical tickets, and organizes it all into a living knowledge library your AI agents can act on. No interviews. No workshops. No migration projects.
Automation
Agents that act, not just answer
Agents are grounded in your actual knowledge and connected to your operational systems. Workers ask by text or voice and get real answers and real actions, whether that's a policy ruling, a password reset, a shift swap, or an equipment diagnostic.
Learning
Smarter with every interaction
Every worker interaction feeds back into the knowledge base. New edge cases, updated procedures, resolved exceptions. Thinkwell continuously learns how your business actually operates so your AI agents are always up to date.
Analytics
Unprecedented visibility & automation across teams & sites
Your frontline teams are already telling you what they need. Now you can see it. Resolution rates, recurring issues, and automation opportunities across every site in one view.
One view across every site
Open tickets
142↓ 18%
all sites · 7 days
SLA compliance
HQ97%
Stores94%
Warehouse91%
Hotels98%
Auto-resolved
81%↑ 29%
no human touch · 7 days
Avg. resolution
4.2min↓ 31%
down from 6.1 min · 30 days
Every team
Every location
Every shift
Integrations
Thinkwell integrates with your stack
Two-way sync with your ITSM, ERP, HR, and other operational systems so everything stays up to date and your workforce gets real answers and real actions. Scoped to your specific permissions and approval workflows.
Thinkwell AI
One interface for your frontline
Zero-Setup Pilot
See it work with your data in one week
Connect a few of your systems. In one week, we'll show you a working knowledge base and AI agents your workforce can actually use.
Chat With Us